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RIDGID 18-Volt X4 Hyper Lithium-Ion Cordless Combo Kit

RIDGID 18-Volt X4 Hyper Lithium-Ion Cordless Combo Kit Hot

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Chris   March 08, 2014  
 
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RIDGID 18-Volt X4 Hyper Lithium-Ion Cordless Combo Kit
Manufacturer
Volts
Model #
R9651
MSRP
$499.00
Includes:
2 batteries
1 lithium ion light
1 reciprocating saw
1 circular saw
1 hammer drill
1 impact driver

Ridgid launches X4 a new generation of cordless tools that are compact and lightweight without losing any of the power! The new X4 5 PC 18V Lithium-Ion Combo Kit include best-in- class features on all the tools in the kit.

The heavy-duty 5 PC kit includes a hammer drill/driver with best-in-class torque, the only cordless reciprocating saw on the market with orbital action, the fastest circular saw in its class, and an impact driver with best-in-class torque. The four tools have exclusive Grip Light Technology which engages LED light by simply holding the tool and innovative Hex Grip for maximum comfort to make every job easier. Also featuring a dual mode work light that easily changes from spot light to area light and has a lifetime LED Bulb this combo is a must have for every job. All tools in the kit are powered by Hyper Lithium Technology, an innovative battery technology built for high performance. Backed with the Ridgid Lifetime Service Agreement. Free Batteries. Free Parts. Free Service for Life.

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Overall rating 
 
1.0
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Ridgid combo kit and radio

Let me start by saying that as a contractor, I rely on my tools. I am not afraid to spend money on tools. My expectation is that the tools live up to the claims of the manufacturer.
I bought this combo tool kit because of Ridgid's reputation and the "life time" warranty. The staff at Home Depot recommended the tools saying the battery life was "great". I was a fool for not doing more research.
The batteries for these tools are terrible! They suffer from a ridiculously short operating time, so bad in fact that I use two chargers just to keep moving.
When I went back to Home Depot to act on the warranty, I was told that all warranty claims are handled by an outside dealer. Home Depot was worse than useless here as well, they couldn't even give me correct information about the repair shop. After much research I found the service repair shop. The outside dealer told me that the warranty applies only to the original tools and batteries. Once the tool or battery has been returned for warranty, the replacement is no longer covered by the lifetime warranty, only 90 days.
Through all of this I tried repeatedly to communicate with Ridgid. I sent three letters and did not receive any sort of reply. When I contacted them on their website and detailed my issues with the product and warranty, I was told to take it up with Home Depot.
The bottom line here is simply this...Do Not Waste your hard earned money on any of Ridgid's battery operated products!

Pros
none
Cons
batteries pathetic, warranty is crap
Made in
china
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ridgid / home depot tool combo

excellent tools as long as you don't need warranty support. one problem: if you DO need warranty support... you may be out of commission for MONTHS! do not buy this tool on the merrits of the so called "lifetime warranty". Ridgid AND home depot will take their dear sweet time making good on the warranty. I give it 2 out of 5 stars.

the light stopped working in just 2 weeks. took it into home depot. they 'sent it off" for repair to ridgid. ridgid promised full replacement & direct ship within 10 business days. 28 days later... i get in touch with ridgid (after a 40 minute hold on the phone) and the lady informs me that " they're on back- order ... they are scheduled to be shipped until april 3rd. how nice for ridgid & home depot. promise what you want... deliver when you feel like it.

home depot & ridgid. big... fat... liars.

Pros
none
Cons
warranty is a fake.
Made in
china
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