Tool Barn Hot

Despite receiving my item not as described I was pleasantly surprised with the quality of customer service I received. I ordered a Natural Gas portable heater (100K BTU Natural Gas Convection Portable Heater model: Mi-T-M MH-0100-CM1N) that indicated in the produce description that it included a 10' supply hose and regulator (by the way, you don't need a regulator if hooking up to home NG line), which after a call to the manufacture I discovered that it in fact does not. I looked at several other listings for this product on other web sites and they to indicate that it included a hose and regulator so I do not fault ToolBarn for this. Mi-T-M Corporation claims they will be making the correction to this products description. To purchase a quick disconnect hose would run about $50-$60 which I did not feel like spending so I decided to return the product. I was pleased with how the customer reps from ToolBarn handle the return of the product and refunding my Paypal account. Although this was not a positive purchase for me I was very impressed with the customer service I received. I would not hesitate to use ToolBarn again in the future.

For the longest time I was looking for some particular countersink drill bits. I could not seem to find them anywhere until I found them at ToolBarn. Years ago I was looking for a place to buy the Flexeel air hoses. Again nobody had them in stock except for ToolBarn. TB even sells the fittings for the flexeel hoses. If it wasn't for the price of shipping, I would probably buy from them more often. Also, some items are not in stock and take an extra 10-14 to ship.