Stabila Customer Service for warranty and repair.
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Stabila Customer Service
2009-08-05 00:51:37
Chris
Reviewed by Chris August 05, 2009
Last updated: December 16, 2009
Top 10 Reviewer - View all my reviews
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Reviewed by Chris August 05, 2009
Last updated: December 16, 2009
Top 10 Reviewer - View all my reviews
Sent in my 48" level for warranty
I recently had to send in my 48" Stabila level for warranty. I went to my local tool store and asked about an exchange, and the employee said Stabila no longer offered exchanges through the store, and I had to go directly through Stabila.
I contacted Stabila through their website and their CS rep emailed me back explaining the process to send it in. It was simple, I had to package it and send to to Stabila where they would evaluate it within 48 hours and then send a replacement if it the problem was covered by their warranty. Everything went smoothly except for the fact that I had to pay $20 for packaging and shipping to Stabila. Paying to send something in is the norm these days, but I still dont like it.
It took about a week for the level to reach Stabila, they had it for a couple days and it took about another week for it to get back to me. I would have liked faster shipping, but I wasn't working anyways so I was not at a loss.
Pros
Simple process
Cons
Had to pay for shipping, Slow return shipping.
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